Return Policy

30 Day Return Policy

With our 100% satisfaction guarantee, you can return any product (except made to measure) to us in original condition within 30 days of receipt.

The return postage cost is your responsibility.

We ask that garments, jewelry, cosmetics and hair accessories have not been used, worn or washed, all labels are attached and that you take care to protect the item when posting. 

True Vintage & Pre-loved items are purchased as is.  We take great care to highlight the flaws, tears, marks, imperfections etc on these items – therefore we will not accept returns on items due to these types of issues. If you have any concerns and require more photos of an item prior to purchase feel free to ask us a question prior to purchase.

Knickers and swimwear need to be initially tried on with another pair of knickers underneath in case you need to return them.

Please return goods via tracked postage to ensure their safety as we do not take responsibility for goods lost in transit and ensure that you keep the tracking number (and email this to us).

Returned items will be processed within 14–21 working days. Once your return is received and is approved, you will receive your refund via the original payment less a 20% administration fee (to cover postage & handling).

What if a product is faulty?

We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us.

True Vintage & Pre-loved items are purchased as is.  We take great care to highlight the flaws, tears, marks, imperfections etc on these items – therefore we will not accept returns on items due to these types of issues. If you have any concerns and require more photos of an item prior to purchase feel free to ask us a question prior to purchase.

If, on the rare occasion, this does occur please contact customer service on 0422 827 786 or email dale@velvetrosespinup.com.au