FAQs
Bring out the Inner Vintage Pin up within - every aspect of our service aims to help you gain positive body image, self-confidence, strength and inner beauty!
We hope that you enjoy your shopping experience at Velvet-Rose's Pinup Dressing Room - The vintage shop tailored to you! Where A size doesn't matter!
Finding that special outfit
Do you get frustrated with web-searching through oodles of clothing, finding something stunning, clicking on the item and then feeling your heart sink when you realise it just won't fit?
Velvet-Rose's Pinup Dressing Room searches are based on you - yes, on the measurements that you enter into your profile. You will only see items that will fit you in the display screen; it is as if a virtual shop assistant puts only items that will fit you in your dressing room.
Do you spend hours searching online for something to coordinate with that special outfit?
Suggestions for shoes, hats, gloves, headpieces, stockings and lingerie at Velvet-Rose's.
Do you get annoyed with having to make purchases from several different websites to coordinate an outfit?
Make only one payment for a selection of items from several different merchants, with no charge for freight within Australia when you purchase through Velvet-Rose's Pin up Dressing Room. Purchase an entire outfit in one transaction and it will be delivered to you within seven working days within Australia!
In the electronic environment, where has vintage-style service gone?
Find awesome vintage service online with us; our site is structured to be your very own helpful sales assistant who shows you only items that will fit you.(Or have an item made to measure.)
Lack confidence to purchase online?
You will have no worries with our 30 day Money Back Guarantee (see returns policy) (except for made to measure). You can even telephone or email a sales assistant for help with any query, including purchasing online.
Don't want to purchase straight away?
Create a wish list to come back to later, but remember, once an item is back on the rack (not in your shopping cart) it may be purchased by another customer.
Ever wished you could have something made to measure?
Then use our Made to Measure Service, where items are made especially for you by our talented dressmakers. Even choose a piece from Velvet-Rose's Vintage Inspired Collection. Want something different? Perhaps we can design something for you.
Often wonder how to achieve those fabulous Vintage hairstyle and make up looks?
Soon you will be able to, with our new Hairdressing and Makeup Service where you will be able to purchase products, join in webinars and watch video tutorials all related to Vintage styles. Watch this site!
Shipping & Returns questions
Don't live in Australia?
We can ship to you overseas- we quote shipping for each total order.
Do you have free shipping?
Yes, free shipping for all Australian orders.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
