Free postage within Australia! Overseas customers will be quoted postage.
Thank you for taking the time to look through our site. If you have any questions or want to get in touch, simply fill out our contact form or call us on the number below. We look forward to hearing from you!
Velvet Rose's Pin Up Dressing Room A Vintage Department Store tailored to you! Where a size doesn't matter!
While we appreciate that the information we're asking you for is very personal we only ask because we want to show you a range of products that will fit you. We never share this information with 3rd parties
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Velvet Rose's Pin Up Dressing Room respects your concerns about privacy and follow strict procedures to protect customer information and ensure that your personal information is handled in a responsible manner. We do not disclose information you provide to third parties.
Velvet Rose's Pin Up Dressing Roomcollects online customer information to enhance your online experience with us, to improve and maintain the content of our website, and for marketing and promotional purposes.
We collect information from you when you complete our contact form and additionally, when you purchase products from our online shop. We may use this information to advise you of changes to our website, or to let you know about our newest products. We may also record which products you are interested in or enquire after so as to improve our features and customer service on our website.
Postal addresses and telephone numbers are used for processing orders, delivering merchandise, obtaining information and when communication is needed directly relating to orders or enquiries placed through our site.
30 Day Return Policy
With our 100% satisfaction guarantee, you can return any product (except made to measure) to us in original condition within 30 days of receipt.
The return postage is your responsibility.
We obviously ask that the garment, jewelry & cosmetics have not been used, worn or washed, all labels are attached and that you take care to protect the garment when posting.
Vintage Garments jewelry are purchased as is, as the merchants take great care to highlight the flaws, tears, marks, imperfections etc on these items – therefore we will not accept returns on items due to these types of issues. If you have any worries and require more photos of an item prior to purchase feel free to ask us a question prior to purchase.
Lingerie Knickers need to be initially tried on with another pair of knickers underneath in case you need to return them.
Please return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit and ensure that you keep the tracking number (and email this to us).
Returned items will be processed within 14–21 working days. Once your return is received and is approved by the merchant you will receive your refund via paypal less a 20% administration fee (to cover postage & handling).
What if a product is faulty
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us.
Vintage Garments & jewelry are purchased as is, as the merchants take great care to highlight the flaws, tears, marks, imperfections etc on these items – therefore we will not accept returns on items due to these types of issues. If you have any worries and require more photos of an item prior to purchase feel free to ask us a question prior to purchase.
If, on the rare occasion, this does occur please contact customer service on 0422 827 786 or email [email protected]
Terms and Conditions
You agree that your access to, and use of, this website is subject to these terms and all applicable laws, and is at your own risk. This website and its contents are provided to you on "as is" basis, the website may contain errors, faults and inaccuracies and may not be complete and current. Velvet Roses Pin Up Dressing Room makes no representations or warranties of any kind, express or implied as to the operation of this website or the information, content, materials or products included on this website, except as otherwise provided under applicable laws. Neither Velvet Roses Pin Up Dressing Room nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this website and any other website linked to this website. This limitation applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information
Lay-by Terms and Conditions
YES! Vintage Rose’s Pinup Dressing Room does lay-by's!!
Have you found your perfect piece of vintage clothing, jewelry, or underwear but need a little bit longer to get some dollars together? If you use our Lay-buy powered by PayPal, you will have to put down only 50% of the total price today and will have a full month to pay off the remainder!
Terms and Conditions of Purchase
All products have a lay-by term of 1 month
Minimum lay-by value is $50
Minimum 50% deposit applies to all lay-by's
Lay-by's that are not finalised within 1 month will be cancelled
A cancellation fee of 20% of the total lay-by applies
How does it all work?? At the checkout simply enter the lay-by voucher code into the “Voucher Code” option. This will calculate for you the 50% deposit that is required.
Follow the instructions on the screen and make your payment safely and securely through PayPal.
An invoice will be issued with remainder balance that is to be paid on the rest of your purchase.
The remaining payments are to be paid in equal regular installments over the next month from the date of purchase.
Once all payments have been received, your product will be delivered to you within a 7 day period.
Lay-by Terms, Agreements and Contract.
There will be records of payments made for both buyer and seller available at all times
The products that have been put on lay-by will be stored separately to other products and they will be identified as products on lay-by.
The buyer may cancel their purchase/lay-by at any time prior to delivery of the product. If the buyer decides to cancel their purchase before delivery, a cancellation fee of 20% of the total purchase price will be payable to the seller. All remainder of monies paid will be refunded within 14 days. If the lay-by is cancelled by the buyer then the seller will provide that buyer a “cancellation statement” wherein the purchase price of the products, cancellation fees advice and the total amount paid off the lay-by will be included in the document.
The seller must not cancel the lay-by unless –
The buyer breaches a term of the lay-by
The seller stops trading
If a buyer has breached the terms of the lay-by contract and the seller intends to cancel the lay-by the following must be done before the lay-by is to be cancelled-
The seller is to give notice of intention to cancel lay-by in writing, sent to the buyer’s last known address or, if buyer agrees, then orally. This must state how the lay-by terms were breached, the cancellation charges, the total amount that has been paid towards the layby, and the amount that is left to be paid.
Allow the buyer 14 days to rectify the breach
If business ceases trading before the lay-by agreement is completed, then the seller must give the buyer notice of closure and 7 days in which the buyer is to pay out the lay-by, complete the agreement and then cancel the lay-by.
The seller will only despatch product once all payments from buyer have been received
Seller will not charge any interest charges, membership fee or service fee on any lay-by transaction.